Shipping is free on all orders. At Virtue, we use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and estimated delivery date.
Shipping Type |
Cost (USD) |
Delivery Times* |
|
Domestic Ground Delivery |
Complimentary |
2-7 Business Days *from shipment |
|
Domestic 2-Day Delivery |
$30.00 (flat rate) |
2 Business Days *from shipment |
|
International Ground Delivery |
$30.00 (flat rate) |
7-14 Business Days *from shipment |
Free domestic US ground shipping is available on most in-stock items. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates. Please note that we do not deliver to P.O. box addresses.
2-Day Delivery shipping is available on most in-stock items and includes a flat fee of $30.00USD. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates. Please note that we do not deliver to P.O. box addresses.
International Ground shipping is available on most in-stock items and includes a flat fee of $30.00USD. You can see in your bag if your item qualifies. Cut-offs apply. See checkout for estimated delivery dates. Please note that we do not deliver to P.O. box addresses.
Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.
The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While Virtue works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip. You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
The order acknowledgment email provides a summary of the items in your order. If you choose to have an item delivered, the order acknowledgment will display the delivery address and delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected Virtue Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
If you choose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and delivery date. You can click the tracking number to track your package using Virtue's online Order Status or enter the tracking number on the carrier's website. If you purchase a Virtue Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
Once your order is shipped, we'll send you an email. This will include your order number and a link to the tracking information. We will also send you emails on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-3 email messages per item on your order.
Virtue chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Virtue. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, Virtue offers two easy options for you to receive your package.
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you may need:
The carrier can release the package only to the person included on the shipping address.
In addition to these options, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.
Items purchased online from Virtue ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Virtue.
We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories: American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Guam, Northern Mariana Islands, Palau, U.S. Virgin Islands
We offer our products in multiple countries and regions globally. If you would like to purchase Virtue products from outside the U.S., please see our International country list to find out if we ship to your desired territory:
Australia, Austria, Belarus, Belgium, Canada, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Israel, Latvia, Lithuania, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Serbia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, USA , and Ukraine.
Would you like to buy a gift for a friend or family member residing in a different country? Visit the Gifting section of online Help for more information.
If you would like to ship to an APO/FPO address, please see our APO/FPO page.
Virtue's products may be found at your local PX/BX AAFES store. Please contact AAFES to find out if your base carries Virtue products.
Virtue returns may be processed for all product that meet our Return Policy.
Please note that returns are valid 30 days from your product delivery arrival. Virtue only accepts returns on unopened, unworn, unwashed and unaltered products due to hygiene policies and US laws. To return or exchange by mail, please do one of the following:
When returning items please ensure that you securely pack your unopened Virtue merchandise, making sure to include all pages of the packing slip. Please use the original shipping box and materials if possible. Virtue does not accept the return of opened box undergarments due to hygiene policies and US laws. Ensure that you affix the pre-addressed and pre-paid return label to your return package.
Gifts can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip. If you’re unable to process an online return or online exchange and require our assistance to complete a return by mail, please email customer service to obtain a prepaid shipping label at hello@virtue.love
We do not accept returns or exchanges of items that were purchased on sale.
You can track your order at any time online via your Virtue customer account. To access any order or return details, you will need to enter your name, email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by emailing a customer service representative at hello@virtue.love
Virtue reserves the right to modify its return and exchange policy at any time.
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